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Sterling State Agency COVID-19 Response Update

At Sterling State Agency, the health and wellness of our customers, employees and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers and employees as the situation evolves. Sterling State Agency has been closely monitoring reports from the Centers for Disease Control (CDC) as well as Olmsted County Public Health Department.

Stay up-to-date on our current hours during this time.

Austin Location


*Closed to walk-in traffic. By appointment only. 

Monday - Friday    9:00am-5:00pm

Saturday                Closed

Sunday                  Closed

Adams Location

*Closed until further notice.

Steps we are taking:

 Our teams are monitoring information from the Centers for Disease Control and Prevention (CDC), and federal, state and local agencies to help ensure the actions we're taking are in line with the latest CDC recommendations and guidance. We are communicating regularly with our employees to keep them informed and to ensure their safety and that of our customers.

 As a precautionary step, we have readily available hand sanitizer stations in our locations for use by both employees and customers, and we are conducting enhanced cleaning in other facilities as needed.

Steps you can take:

 Stay up to date. For more information on COVID-19, visit the Centers for Disease Control and Prevention (CDC) website.

 Follow these everyday preventive actions to help prevent the spread of respiratory diseases, as outlined by the CDC:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

  • Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.

  • Avoid close contact with people who are sick.

  • Stay home when you are not feeling well.

  • Don't shake hands.

Customer Resources:

Online Account Access: If you are hesitant or unable to visit one of our locations, access your account and pay your bill online.

Location and hours: We will closely be monitoring the situation in our communities and will provide updates if routine operations are affected. If there are any adjustments to our regular hours of operation, we will post updates to this page.

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